Refund and Returns Policy
Overview
YEBRU Coffee Ltd Overview:
YEBRU Coffee Ltd is committed to providing high-quality products and excellent customer service. We strive to ensure customer satisfaction with every purchase made on our platform. To maintain transparency and fairness, we have established refund, product exchange, gift, and shipping returns policies that outline the procedures for handling various customer concerns. Please refer to the following sections for detailed information.
Refunds
Refund Policy:
1. YEBRU Coffee Ltd offers a hassle-free refund policy for all products purchased directly from our platform.
2. If you are unsatisfied with your purchase, you may request a refund within 30 days from the date of delivery.
3. To be eligible for a refund, the returned product must be unused, in its original packaging, and accompanied by proof of purchase.
4. Refunds will be processed within 5-7 business days after the returned product is received and inspected.
5. The refunded amount will be credited back to the original payment method used for the purchase.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
Product Exchange Policy:
1. YEBRU Coffee Ltd provides a product exchange policy for customers who receive damaged or defective products.
2. If you receive a damaged or defective product, please contact our customer support team within 7 days from the date of delivery to initiate the exchange process.
3. To be eligible for an exchange, the product must be unused, in its original packaging, and accompanied by proof of purchase.
4. Once the damaged/defective product is received and inspected, we will arrange for the exchange of the same product or a similar alternative, subject to availability.
Gifts
Gift Policy:
1. YEBRU Coffee Ltd allows customers to purchase products as gifts for their loved ones.
2. When purchasing a gift, please ensure the recipient’s accurate shipping address is provided during the checkout process.
3. Gift recipients have the option to exchange the product or receive a YEBRU Coffee Ltd gift card of equal value if they are not satisfied.
4. The gift recipient can contact our customer support team within 30 days from the date of delivery to request an exchange or gift card.
Shipping returns
Shipping Returns Policy:
1. YEBRU Coffee Ltd strives to ensure that our customers receive their orders in a timely and accurate manner.
2. In the event of a shipping-related issue such as incorrect delivery, missing items, or damaged packages, please contact our customer support team within 48 hours of receiving the order.
3. We will investigate the issue and work towards resolving it promptly.
4. If necessary, we may arrange for return shipping or issue a replacement shipment, depending on the circumstances.
Please note that the policies mentioned above are subject to change and may vary based on specific promotions or circumstances. We encourage you to review the policy details on our website or contact our customer support team for any additional information or clarification.
Need help?
Contact us at info@infoyebru-com for questions related to refunds and returns.